- Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- A 20% of the product price will be charged for refunded products.
- Any item not in its original condition, is damaged or missing parts for reasons not due to
our error. - Any item that is returned more than 7 days after delivery.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (If Applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is
officially posted. - Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected]
Sale items (If Applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at [email protected] and send your item to our company address :-
Ngee Hin Machinery Sdn.Bhd.
No.38, Jalan Tukang, 43000 Kajang, Selangor.
Shipping
To return your product, you should mail or Whats App your product Tracking No. to:
E-mail : [email protected]
Whats App : 017-989 8916
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
If you are shipping an item over RM50, you should consider using a Traceable Shipping
Service or Purchasing Shipping Insurance. We don’t guarantee that we will receive your
returned item.